Question 1

Is it really free?

Accepted Answer

Yes. Home services are free for all residents of Gingoog City. The City Veterinary Office funds the program.

Question 2

How soon is my booking confirmed?

Accepted Answer

A technician confirms within 24 hours. You are notified in the app and by email at each change.

Question 3

Which barangays are covered?

Accepted Answer

All barangays of Gingoog City. Your barangay determines which technician is assigned to your area.

Question 4

Can I reschedule or cancel?

Accepted Answer

Yes, from My appointments. Changes follow the same booking rules and notify everyone involved.

Question 5

What happens to my government ID?

Accepted Answer

It confirms residency during registration and is permanently deleted after approval, under the Data Privacy Act of 2012 (RA 10173).

Free veterinary care, delivered to your barangay.